frequently asked questions

Clinique Médicale Step is a RAMQ-affiliated public clinic. That means that all of our highly qualified family medicine doctors and medical specialists provide services covered by the Quebec Health Insurance Plan. Our on-site collaborative team of allied healthcare providers is privately operated.

The clinic will cycle through periods of welcoming new patients depending on doctor availability. Please note that all new patient registration is done via our readily accessible website.

If you or your child does not have a primary care physician, the Quebec Family Doctor Finder (GAMF) portal is a useful tool to register on a waitlist for one.

Our specialists accept new patients depending on availability. Patients can request an appointment via our website. Please note that a referral is required to schedule an appointment with a specialist.

To book an appointment with our team of family doctors, specialists, or allied care providers, please use our user-friendly website. This is the method of booking appointments at our clinic.

Yes we have a conveniently located free outdoor parking lot that has reserved spots for our patients. The lot is situated behind the clinic and is accessed from Ave Kildare, just east of Blvd. Cavendish. There is building access directly from the parking lot. There is also ample street parking in the vicinity. Kindly pay attention to city parking regulations.

We do not offer vaccination in the clinic. There is a lab in our building offering private vaccinations. CLSC René-Cassin (across the street) and CLSC Benny Farm (5 minute drive away) offer public access depending on postal code.

If a prescription needs to be renewed/altered or if a mild allergic reaction occurs while taking a prescription medication, you have two options:
1) Inform your pharmacist and have them communicate with us via fax at (514) 320-5757.
2) Book a follow-up appointment with your primary healthcare provider via our website.

Yes. Our aim is to provide both positive and negative results to our patients as soon as available. If you haven’t received your results in a timely fashion, please email the clinic at results@cliniquestep.ca so we can retrieve them for you. Note that some labs can take several weeks to be performed. Your doctor will guide you on when to anticipate results.

Monday 8am – 4:30pm

Tuesday 8am – 4:30pm

Wednesday 8am – 4:30pm

Thursday 8am – 4:30pm

Friday 8am – 4pm

Saturday – closed

Sunday 8am – 12pm

To book an appointment with our team of family doctors, specialists, or allied care providers, please use our user-friendly website. This is the method of booking appointments at our clinic.

Yes. One of our most important goals is to provide the community with accessible healthcare. Our online booking platform, updated in real time, facilitates same-day and next-day appointments.

In order to help ensure that each patient receives the quality of care they deserve, each patient requires their own individual appointment.

All of our specialists require a referral from your primary care physician or other authorized member of the healthcare network. Patients are assigned care based on the urgency of the medical attention needed.

Both new and follow up appointments are very important. Your appointment confirmation, sent by email and/or text message, will provide you with a link to reschedule an appointment. To cancel an appointment, please call us at (514) 307-5757 and dial 2, or email us at info@cliniquestep.ca.

Appointments must be canceled a minimum of 24 hours before the scheduled appointment time. A fee of $50-$75 (depending on the appointment type) may be charged for missed appointments, as well as any appointments cancelled with less than 24 hour notice.

Please note that arriving more than 15 minutes late to an appointment for any reason may be considered a “no show” and may result in a fee of $50-$75. The fee is determined based on the type of visit.

Clinique Médicale Step is a RAMQ-affiliated public clinic. That means that all of our highly qualified family medicine doctors and medical specialists provide services covered by the Quebec Health Insurance Plan (i.e. RAMQ or Medicare Card). Our on site collaborative team of allied health care providers is privately operated.

Yes, of course. One of our goals is to increase equitable access to all. We accept international and out-of-province patients as well as refugees. Patients must pay on site and can be reimbursed by their insurance directly. We accept cash, debit, and most major credit cards. We do not accept cheques.

Without a valid RAMQ on the day of the appointment, there will be fees to pay to the clinic. These fees are reimbursable by the RAMQ, if eligible. The clinic accepts cash, debit, and most major credit cards. For additional information, please contact the RAMQ at 514-864-3411

Well Care involves routine medical check-ups to assess growth, development, and overall health. These important appointments may also include age-appropriate screening, preventative medicine, and an opportunity to address any health-related concerns.

Please bring any previous medical records, your child’s immunization booklet, and your insurance information (e.g. RAMQ, private).

We suggest bringing medical records (including birth records and discharge papers), feeding logs (baby’s feeding times and durations to discuss feeding patterns), and a list of any questions you may have. This preparation can help make the visit as positive and informative as possible, ensuring all your concerns are addressed.

We highly recommend scheduling your newborn’s first checkup within 2-4 weeks after birth.

We do not offer vaccination in the clinic. There is a lab in our building offering private vaccinations. CLSC René-Cassin (across the street) and CLSC Benny Farm (5 minute drive away) offer public access depending on postal code.

Urgent care is medical care provided for illnesses or injuries which require prompt attention but are typically not serious enough to require hospital emergency room services. Consult our Urgent Care page for examples.

We offer appointments to both registered and non-registered patients through our online booking system.

Yes. One of our most important goals is to provide the community with accessible healthcare. Our online booking platform, updated in real time, facilitates same-day and next-day appointments.

Specialists focus on the management of specific conditions and/or body systems. They work with your primary care physician to provide care based on their respective specialties.

All of our specialists require a referral from your primary care physician or other authorized member of the healthcare network, except for dentistry. Patients are assigned care based on the urgency of the medical attention needed.

Members of the allied health workforce deliver, support or inform direct patient care and have completed occupation-specific education and training.

Child Behaviour
Lactation & Breastfeeding
Occupational Therapy
Nutrition & Dietetics
Physiotherapy
Psychology
Speech Therapy
Workshop & Group Classes

Please consult our Allied Care Services page for more information

While we work with both public and private services, on-site Allied Care services at Clinique Médicale Step are private. We accept cash, debit and most major credit cards. We do not accept cheques. 

Yes, the facilities are fully accessible to serve all individuals with varying needs. The building has elevator access and ADA compliant washrooms directly on-site.

For non-RAMQ services, we accept cash, debit and most major credit cards. We do not accept cheques. 

Yes we have a conveniently located free outdoor parking lot that has reserved spots for our patients. The lot is situated behind the clinic and is accessed from Ave Kildare, just east of Blvd. Cavendish. There is building access directly from the parking lot. There is also ample street parking in the vicinity. Kindly pay attention to city parking regulations.

If you’ve consulted our FAQ and still wish to communicate with us, you can email us at info@cliniquestep.ca and it will be our pleasure to assist you in any way we can.